Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we should take a closer look at? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Best Australian Online Casinos is an independent comparison site covering online casinos available to Australian players, with a particular focus on payout speed, licensing and game variety. We're happy to hear from readers about:
- Corrections to bonus terms, RTP figures, licence details or payment information on any review
- Suggestions for casinos or topics you'd like us to cover
- Feedback on how we assess and rank the highest payout online casinos
- General questions about how our site works, including our About Us page for background on our process
What we can't help with
It's worth being upfront about the limits of what a review site can do. We don't operate any casino, hold player funds, or process deposits and withdrawals on behalf of an operator. That means we can't:
- Resolve account issues, disputed withdrawals or bonus disputes — these need to go through the casino's own customer support team, using the contact details listed on their site
- Verify your identity or process KYC documents on a casino's behalf
- Offer legal, financial or gambling-specific advice
If you're dealing with a withdrawal delay or a locked account, your first step should always be the casino operator's live chat or email support, since they hold your account details and transaction history. Most of the operators featured on this site — including VegasNow, Wincrown and Casea — publish their support channels and hours directly on their platforms.
How review and ranking questions are handled
If your question relates to how a specific casino was rated — for example, why one site ranks above another for payout speed, or how we weigh wagering requirements against bonus size — we're glad to explain our reasoning. Our rankings are based on published operator information: licensing jurisdiction, payment methods and processing times, game software providers, RTP disclosures where available, and the actual terms attached to welcome offers. Commission from any operator never buys a higher position on our list.
When we hear about a factual error, such as an out-of-date bonus figure or an incorrect payment method, we check it against the operator's current terms and correct the page as needed. We can't always respond immediately, but genuine corrections are prioritised.
Before you get in touch, check these first
A lot of common questions are already answered elsewhere on the site:
- For gambling limits, self-exclusion tools and Australian support services, see our Responsible Gambling page
- For the rules governing use of this site, including how we present offers and disclaimers, see our Terms and Conditions page
- If you're researching options outside Australia's usual regulatory environment, our Non Gamstop Casinos UK page covers a related but separate market
A note on responsible gambling
If you're finding it hard to control your gambling, or you're contacting us because something's gone wrong financially, please don't wait on a reply from us. Australian services such as Gambling Help Online and the National Gambling Helpline are set up to offer immediate, confidential support, and most licensed operators also offer self-exclusion and deposit limit tools directly through your account settings. Our Responsible Gambling page has more detail on where to find these.
A reminder on how this site earns money
Some of the casinos we write about, including those featured in our rankings, pay us a commission if you sign up through a link on this site. This arrangement doesn't affect how we score or order operators — ratings are based on our own research criteria, not on who pays the most. If you ever think an editorial decision looks influenced by a commercial relationship, we'd genuinely like to hear about it.
Response times
We read every message that comes in, but as a small editorial team we can't guarantee a same-day reply, particularly for detailed research requests. Straightforward corrections and factual queries are usually the quickest to action.